Refund policy
We value your satisfaction and aim to provide quality products with a smooth shopping experience. This policy outlines the conditions under which returns and refunds are accepted at ingbuy.com.
1. Eligibility for Returns
We accept returns only under the following conditions:
The item delivered is damaged, defective, or incorrect.
The return request is raised within 7 days of delivery.
The product is unused, in its original packaging, and includes all accessories.
We do not accept returns for:
Buyer’s remorse or change of mind
Used, altered, or mishandled products
Minor color variation due to screen display differences
2. How to Request a Return
To request a return, please email us at info.lhakar@proton.me with:
Your order ID
Clear photos or videos of the item showing the issue
A brief description of the problem
Once your request is reviewed and approved, we will share the return instructions.
3. Return Shipping
In most valid cases, we will arrange reverse pickup through our courier partners.
If your pincode is non-serviceable, you may be required to self-ship the item to our return address.
We do not charge return fees for damaged or incorrect items.
4. Refund Process
Refunds are processed only after the returned item is received and inspected.
If approved, the refund will be initiated to your original payment method within 5–7 business days.
In case of COD orders, we will request your UPI ID or bank account details for refund transfer.
5. Exchanges
We do not offer direct product exchanges. You may return the eligible item and place a new order separately.
6. Cancellations
Please refer to our Cancellation Policy for orders cancelled before shipment. Orders cannot be cancelled once dispatched.
7. Contact
For any return or refund-related queries:
📧 info.lhakar@proton.me
📞 +91 77603 15621