Grievance Redressal Mechanism
Grievance Redressal Mechanism (GRM)
At ingbuy, we value our customers and are committed to resolving any concerns or complaints in a fair and timely manner.
How to Raise a Complaint
If you have any grievances regarding our products, services, or policies, you can reach out to us through the following channels:
Email: info.lhakar@proton.me
Phone: +91 77603 15621
Address: Plot No 5, Scalex, Vaswani Augusta Lane,
Whistling Greens, Challaghatta,
Embassy Golf Link Road, Domlur,
Bangalore – 560071, India
Process of Resolution
-
Once we receive your complaint, we will acknowledge it within 48 hours.
-
Our team will review your concern and may contact you for additional details, if required.
- A resolution or response will be provided within 7 business days from the date of acknowledgment.
Escalation
If you are not satisfied with the initial resolution, you may escalate the matter to our Grievance Officer at:
Grievance Officer Name: Plot No 5, Scalex, Vaswani Augusta Lane,
Whistling Greens, Challaghatta,
Embassy Golf Link Road, Domlur,
Bangalore – 560071, India
Email: info.lhakar@proton.me
Phone: +91 77603 15621
We are committed to ensuring that your shopping experience with ingbuy remains transparent, fair, and satisfactory.